Search Site

You're currently on:

Customer Service

About Us
Consumer Electronics Online (CEO) has been providing a wide of variety of fun, contemporary and trendy consumer electronics, computer accessories and small appliances since 2004. CEO sources products direct from the factory allowing us to provide high quality goods at reduced prices. CEO is committed to customer satisfaction and dedicated to providing each customer with the finest online experience. All CEO products are backed by our standard 90-day Warranty. If you have any feedback on the site, questions about our products, interest in advertising, inquiries about sales, or anything that is on your mind, please Contact Us.
Shipping
For a limited time, all orders will be shipped at no cost. This offer only applies only for USA orders shipped to an address within the 48 contiguous states (excludes Alaska and Hawaii). Orders that are received by 12:00 PM Central time are generally shipped the same day provided the items are in-stock. Although we cannot guarantee your order will ship the same day, all orders will ship within 2 days provided the item is in-stock. For standard shipping, please allow 3 to 8 business days for delivery from date of order.

We apologize but Consumer Electronics Online can only accept orders from the 48 contiguous states at this time.

Expedited shipping is available at an additional cost using UPS Next Day and 2nd-Day Air. Rates for expedited shipments can be calculated once you have placed your order in the Shopping Cart but before you confirm your order. Expedited orders require a street address; a PO Box will not be accepted. Although we cannot guarantee that expedited orders will ship the same day, every effort will be made to process and ship expedited orders same day provided the order is received by 12:00 PM Central time and the product is in-stock.

Refurbished Models
From time-to-time, ConsumerElectronicsOnline.com will offer refurbished models at further reduced prices. Only models marked as Refurbished fall under this category. Refurbished Products are factory certified and come with the same 90-Day Warranty as all our products. Refurbished products are shipped complete with all original accessories and instruction manuals. A Refurbished Product may have slight cosmetic flaws or blemishes and on occasion may not include the original retail packaging. Due to their special low price, refurbished products are not eligible for a refund.
Warranty
ConsumerElectronicsOnline.com warrants our products to be free from defective materials or factory workmanship and will replace or repair this unit or any part thereof, except batteries, if it proves to be defective in normal use or service within 90 days from date of the receipt of the product. This warranty will be considered void if unit is tampered with, improperly serviced, or subjected to misuse, negligence or accidental damage. There are no other express warranties other than those stated herein.
Returns/Exchanges
If you are not completely satisfied with your purchase from ConsumerElectronicsOnline.com, you may return it for any reason within 30 days. Open items must be in resellable condition and include all packaging, accessories and instruction manuals. Once the product is received, you will be credited the full purchase price on the credit card used for the purchase (less any shipping and handling charges).

If you received a defective product and want to exchange it for the same model, please include a note with your return explaining that you want a replacement unit. ConsumerElectronicsOnline.com will pay the freight to send the replacement unit to you. After 30 days, please refer to our 90-Day Warranty policy explained above. If you have any questions about our return policy or need further information, please send an email to support@ConsumerElectronicsOnline.com
Contact Us
Customer Service
For customer service related questions including: technical support, returns, or additional information on products please email support@ConsumerElectronicsOnline.com.

Technical Product Assistance
For product assistance related questions please e-mail support@ConsumerElectronicsOnline.com.

Sales
For sales related questions/information please email order@ConsumerElectronicsOnline.com.

Webmaster
For inquiries related to our website please e-mail support@ConsumerElectronicsOnline.com.

Other
For all other inquiries, please use our Contact Form.